Collection, protection and access to your private data
Management of personal data
Certain information and personal data concerning you are essential to the processing and delivery of your order as well as to our commercial relations.
They are never resold for commercial purposes.
When you place an order on the site, we collect and store the information we need:
- First name
- IMEI (serial number of the phone concerned by your order)
- Brand, Model (the phone concerned by your order, possibly the current mobile operator)
- Personal telephone number possibly (because it is optional during your validation of the order form)
If you provide a phone number when creating an account or when registering your order, we inform you that your phone number will be used only for the proper execution of your orders or to contact you only in the part of the said order or the operation of your account, in no case will it be transmitted to a third party for commercial purposes.
- The e-mail address you provide for our exchanges within the strict framework of the said order and its delivery, your order being defined as an immaterial service.
This information and the data relating to the service are also kept for security purposes, in order to comply with legal and regulatory requirements.
Unique case of sharing
The only cases where we may share some of your information and only with trusted third parties are:
- Treatment of the service (serial number of the phone concerned by your order)
- Payment processing secure (As a reminder, the payment is never made on our site, but on the secure page of the payment platform.)
Therefore we have no way to collect any information related to the secure data of the payment method you use.
Storage and security
The personal order data concerning you, which we have recorded, are kept in a secure environment.
- Access management by login and password secure and encrypted.
- Backups of computer files under the same conditions.
Access to data and their correction
You have a right of access, rectification and opposition to the personal data concerning you.
To exercise this right, simply contact us online at the specific address - firstname.lastname@example.org -
by indicating us your name, first name, e-mail and if possible your order reference consisting of either the IMEI number of the phone concerned by this order, or the transaction number that you received at the time of payment.
In accordance with the regulations in force, your application must be signed and accompanied by a photocopy of an identity document bearing your signature.
An answer will be sent to you within 2 months of receiving the request.
Beyond the delivery by mail, of your order, you have on the site of a space of follow-up of your order, accessible with the address:
The information contained therein, concerning your order, is current status, the various advices that we can provide you, are accessible by connection using a Login / Pass consisting of:
- Your order number
- The email address provided during registration.
Of course, the deletion of your data leads to inaccessibility to this space.
Our site is designed to facilitate your research and your navigation a fortiori.
Regularly, we improve its presentation, its ease of use and its capacity to answer the services which you seek.
The cookie is intended to signal your visit to the site and improve the content of the pages, depending on the interest they arouse, and even more depending on the interest that do not arouse.
As a result, the information collected is solely for the purpose of improving the service for you.
You can disable or eliminate cookies
Your browsing on the site may cause the installation of cookie (s) on the user's computer.
A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a visitor to the site.
The data that can be obtained in this way serve to facilitate subsequent navigation on the site, they are also intended to allow various measures of attendance.
The refusal to install a cookie may make it impossible to access certain services. However, a user can configure his computer to refuse the installation of cookies:
In Internet Explorer: tool tab (pictogram in form of cog in top right) / internet options.
Click Privacy and choose Block all cookies. Validate on Ok.
In Firefox: at the top of the browser window, click the Firefox button, then go to the Options tab.
Click on the Privacy tab. Set the retention rules to: use custom settings for history. Finally uncheck it to disable cookies.
Under Safari: Click on the top right of the browser on the menu pictogram (symbolized by a cog).
Select Settings. Click Show Advanced Settings. In the "Privacy" section, click Content Settings. In the "Cookies" section, you can block cookies.
Under Chrome: Click at the top right of the browser on the menu icon (symbolized by three horizontal lines). Select Settings. Click Show Advanced Settings. In the "Privacy" section, click Preferences. In the "Privacy" tab, you can block cookies.